* Check-in time: 3:00 PM Check out time: 12:00 PM. Early check-in & late check out is subject to availability and may include a fee, will be charged by the hotel directly.

* The property requires a refundable security deposit of MYR 100 cash upon check-in.

* Kindly be informed our property implemented Malaysian Tourism Tax (TTX) since 1 March 2023. RM10 tax charges will be applied for per room per night. Please pay at reception upon check in.

* Strict Cancellation Policy: Non-Refundable Bookings: All Bookings are final. No refunds for cancellations, no-shows, early check-outs, or modifications.

Terms of Use

Joytrip

AGREEMENT BETWEEN USER AND JOYTRIP ONLINE MARKETING LIMITED

1. Introduction

Welcome to the Joytrip website (the "Website"). The terms "we", "us", "our", and "Joytrip" refer to Joytrip Online Marketing Limited, a company incorporated in Hong Kong with its registered office at Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong, and registration number (77557521). Access to our website, mobile application, or any other Joytrip platform (collectively, the "Platform") is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms").

2. Definitions

"Booking": A reservation made through the Joytrip platform.

"Platform": Joytrip’s website, mobile app, and related services.

"Service Provider": Hotels, resorts, or other accommodations listed on the Platform.

3. Scope of Services

Joytrip acts as an intermediary between Users and Service Providers. We facilitate Bookings but do not own, manage, or control the accommodations. All services provided by Service Providers are their sole responsibility.

4. Account Registration

Users may need to create an account to access certain features. You agree to provide accurate information and maintain account security. Joytrip reserves the right to suspend or terminate accounts that violate this Agreement.

5. Access and Use of the Platform

You may use the Platform solely for personal and non-commercial purposes related to making and managing Bookings. You must not misuse, hack, or interfere with the Platform’s functionality. Joytrip may limit or restrict access to the Platform at our discretion, without prior notice.

6. Joytrip Is Not a Travel Product Provider

Joytrip does not provide accommodation or travel services directly. The travel products (rooms, amenities, packages) are offered by independent Service Providers. Joytrip is not responsible for the quality, safety, or legality of services provided by third parties.

7. Use of the Platform

By using the Platform, you agree:

Not to make fraudulent or speculative Bookings.

Not to copy, reproduce, or exploit any part of the Platform without express written permission.

To comply with all applicable laws and the policies of any Service Provider you book through Joytrip.

8. Booking Process

All Bookings are subject to availability and Service Provider confirmation.

Users are responsible for verifying all Booking details (e.g., dates, room type, guest information) before confirming.

9. Payment Terms

Full Payment: Payment is required in full at the time of Booking. Unpaid reservations will be automatically canceled.

Currency & Taxes: Prices are displayed in [HKD/Others]. Taxes and fees are included unless stated otherwise.

10. Cancellation and Amendments

Strict Cancellation Policy:

Non-Refundable Bookings: All Bookings are final. No refunds for cancellations, no-shows, early check-outs, or modifications.

No Amendments: Changes to dates, guest details, or room preferences are strictly prohibited post-confirmation.

No-Show Policy: Failure to check in on the reserved date constitutes a "no-show" and results in cancellation without refund.

Early Check-Out Policy: Guests who leave before the reserved check-out date forfeit any refund or credit.

Force Majeure: Joytrip is not liable for cancellations due to events beyond control (e.g., natural disasters, pandemics). Users are advised to seek coverage through travel insurance.

11. User Obligations

Provide accurate and truthful information.

Comply with all Service Provider rules (e.g., check-in times, ID requirements).

Ensure you have valid travel documents. Joytrip is not responsible for denied entry or stay due to documentation issues.

12. Liability Limitations

Joytrip is not liable for:

Actions or omissions by Service Providers.

Indirect, incidental, or consequential damages related to Platform use.

Total liability is limited to the amount paid for the Booking.

13. Disclaimers

The Platform and services are provided "as is." Joytrip makes no guarantees regarding service availability, accuracy, reliability, or suitability.

14. Intellectual Property

All content on the Platform (e.g., logos, text, graphics) belongs to Joytrip or its licensors. Unauthorized use or duplication is strictly prohibited.

15. Privacy

Your personal information is processed according to our [Privacy Policy] and in compliance with the Hong Kong Personal Data (Privacy) Ordinance (PDPO).

16. Governing Law & Dispute Resolution

Law: This Agreement is governed by the laws of Hong Kong SAR.

Jurisdiction: All disputes shall be resolved exclusively in Hong Kong courts.

17. Changes to the Terms

Joytrip may modify these Terms at any time. Continued use of the Platform after changes are published constitutes your acceptance of the revised Terms. Users are encouraged to check the Terms periodically.

18. General

Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions remain in effect.

Entire Agreement: This Agreement constitutes the entire understanding between you and Joytrip regarding use of the Platform.

Privacy Policy of Joytrip Online Marketing Limited

This Privacy Policy outlines how Joytrip Online Marketing Limited (“the Company”, “we”, “us” or “our”) collects, uses, discloses, and protects your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486, Laws of Hong Kong) and other applicable regulations. By accessing or using our website, you agree to the terms of this policy. We are committed to safeguarding your personal information. Should we request information by which you can be identified when using this website, rest assured that it will only be used in accordance with this Privacy Policy.

We reserve the right to update this policy from time to time by posting the amended version on this page. You are encouraged to review this page periodically to ensure you are aware of any changes.

Information We Collect

We may collect the following types of personal data: Full name, contact information, including email address, postcode and phone number Technical data such as IP address, browser type, and device information (collected via cookies)

Purpose of Collection

We collect and use your personal data for the following purposes:

To process your inquiries and provide services

Internal record keeping

To improve our products and services

To send promotional communications (subject to your prior consent or opt-in)

To personalize your experience on our website

To communicate with you via email, phone, or mail

To comply with applicable laws and regulatory requirements

Direct Marketing

We may use your personal data (such as your name and email address) for direct marketing purposes, such as sending promotional emails about our products, services, or offers that may interest you. We will only do so with your express consent, which you may withdraw at any time by contacting us.

Data Security

We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the data we collect online, preventing unauthorized access or disclosure.

Cookies

Cookies are small data files stored on your browser. We use cookies to enhance website functionality, store user preferences, and track usage patterns to improve our services.

You can configure your browser to accept or reject cookies.

Disabling cookies may affect the functionality of certain features, such as booking or login.

Credit card details are never stored in cookies and must be entered manually during each transaction for security reasons.

Disclosure of Information

We do not sell, distribute, or lease your personal data to third parties unless:

We have your express permission

We are required by law or regulatory authority

It is necessary for enforcing our terms and conditions or protecting our legal rights

We may share anonymized or aggregated data for analytical or marketing purposes.

Links to Other Websites

Our website may contain links to third-party websites. Once you leave our site, we do not control the privacy practices of those sites. You should review their privacy policies independently.

Access and Correction of Personal Data

In accordance with the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to:

Request access to personal data we hold about you

Request correction of inaccurate or incomplete data

Requests should be made in writing to our Data Protection Officer at the contact details below.

Contact Information:

Joytrip Online Marketing Limited (Company No. 70482157)

Unit 2A, 17/F, Glenealy Tower, No. 1, Glenealy Central, Hong Kong

Telephone: +852 800 963 682

Email: info@thejoytrip.com

Cancellation and Refund Policy

Strictly non cancellation & non refundable.